Privacy Policy.

01. Introduction

This Privacy Policy describes the practices of B.F.E GARAGE LLC ("B.F.E Garage," "the Shop," "we," "us," or "our"), an automotive service company located at 4217 Cobbler Rd NE, Carrollton, OH 44615, United States. The developer of this website is E GARAGE. This policy applies to information collected through our website at www.egarag.shop (the "Site") and through our repair, maintenance, and service operations.

Auto service runs on straightforward information: who owns the vehicle, what it needs, and how to reach them when the work is done. We collect what we need to estimate, authorize, and complete repairs — nothing beyond that.

By using the Site or leaving a vehicle with us, you acknowledge the practices described below. If you do not agree, please do not use the Site or submit information to us.

02. Information We Collect

2.1 Information You Provide

We collect information submitted when you:

• Request an estimate or contact us — name, email, phone number, vehicle details, and the contents of your message;
• Authorize a repair — contact details, vehicle information (make, model, year, VIN where needed), service history, and payment information;
• Set up fleet or commercial accounts — business details, authorized contacts, vehicle lists, and billing information;
• Correspond with the shop — calls, emails, and records of estimates, authorizations, and service conversations.

2.2 Information Collected Automatically

When you visit the Site we may automatically collect:

• IP address and general geographic region;
• Browser, device, and operating system details;
• Pages visited, session duration, and referring addresses;
• Server log data including access timestamps.

2.3 Vehicle Records

Work orders document your vehicle — VIN, odometer readings, condition notes, photos where taken, and service performed. These records belong to our service history for your vehicle and are retained for warranty, safety, and recordkeeping purposes.

03. How We Use Your Information

We use collected information to:

• Estimate and authorize work — preparing written estimates and obtaining your approval;
• Perform service — diagnosis, repair, maintenance, detailing, and related work on your vehicle;
• Communicate — status updates, approval requests for additional findings, pickup notifications;
• Manage fleet accounts — scheduled service, consolidated billing, and vehicle records;
• Honor warranties — tracking parts and labor warranty terms on completed work;
• Meet legal obligations — tax, recordkeeping, and regulatory requirements;
• Improve operations — aggregate analysis of service demand and Site usage;
• Protect the Shop and customers — fraud prevention and agreement enforcement.

04. Sharing and Disclosure

We do not sell personal information. We share it only as needed to service your vehicle:

• Parts and service suppliers — where a VIN or vehicle detail is needed to source the correct part or specialty service;
• Payment processors — transaction handling by third-party providers;
• Towing and mobile partners — where retrieval or delivery of your vehicle requires a partner;
• Warranty and insurance parties — where a claim requires service documentation;
• Legal process — subpoenas, court orders, or other lawful requests;
• Business transfers — a merger, acquisition, or asset sale, subject to continued protection under this policy;
• With your consent — when you authorize disclosure.

05. Cookies and Tracking

The Site may use cookies and similar technologies for core functionality and aggregate traffic measurement. We do not run third-party advertising trackers. You can disable cookies in your browser settings; some Site features may then function differently.

06. Data Retention

We retain personal information as long as needed for the purposes in this policy — including work orders, service history, and transaction records — and as required by law. Vehicle service records are kept for warranty and recordkeeping purposes. Records no longer required are securely discarded or anonymized.

07. Security

We use reasonable administrative, technical, and physical safeguards — encrypted transmission for Site forms, access limited to personnel who need the information, and careful handling of work orders and payment records.

08. Your Privacy Rights

Depending on your jurisdiction, you may be able to request:

• Access to the personal information we hold about you;
• Correction of inaccurate or incomplete information;
• Deletion where retention is not legally or contractually required;
• Restriction or objection to certain processing;
• Portability of your data in a structured format;
• Opt-out of marketing communications at any time.

Submit requests using the contact details in Section 12. We verify identity before acting and respond within applicable legal timeframes.

09. Children's Privacy

The Site is intended for adults arranging vehicle service. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information to us, contact us and we will delete it.

10. Third-Party Links and Services

The Site may link to third-party platforms — maps, parts catalogs, payment services — that we do not control. This policy does not apply to them; review their own privacy policies before providing information.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with a revised date. Continued use of the Site after an update constitutes acknowledgment of the revised policy.

12. Contact Us

Privacy questions or requests may be directed to: